🛍️ Ordering & Product Information
Do I need to buy a full box or can I order by squaremetre?
Most products are sold by square metre, not by box — giving you full flexibility to order only what you need. Minimum order requirements may apply on certain products.
Can I order a free sample before I buy?
Are your carpet tiles new or recycled?
What’s the difference between commercial andresidential carpet tiles?
Do your vinyl planks look like real timber?
🧰 Installation & DIY Questions
Can I install these tiles myself?
What kind of surface do I need?
A clean, dry, and flat subfloor (concrete, wood, tile, or vinyl) is ideal. Peel & stick tiles require smoother surfaces; interlocking tiles are more forgiving.
Do I need glue for installation?
It depends:
- Peel & Stick tiles have adhesive backing
- Interlocking tiles need no glue
- Commercial-grade tiles may benefit from double-sided tape or pressure-sensitive adhesive for longer-term installs
Can I lay vinyl or carpet tiles over existing flooring?
In many cases, yes. Just make sure the surface is stable, level, and clean. Contact us if you’re unsure.
🛒 Returns, Shipping & Delivery
How long does delivery take?
Orders are usually dispatched within 1–2 business days. Delivery time varies by location:
- Metro areas: 2–4 business days
- Regional areas: 3–7 business days
Do you ship Australia-wide?
Yes, we deliver to all major cities and regional areas across Australia.
Can I pick up my order from your warehouse?
Yes — we offer free warehouse pickup from our Sydney location. You’ll receive pickup instructions after your order is confirmed.
What if my product is damaged in transit?
Contact us within 48 hours with photos and your order number — we’ll arrange a replacement or refund where applicable.
🧽 Care & Maintenance
How do I clean carpet tiles?
Regular vacuuming is ideal. For stains, spot clean with warm water and a mild detergent. You can replace individual tiles if damage is isolated.
How durable are your vinyl planks?
Very durable — they’re scratch-resistant, stain-resistant, and waterproof, making them great for high-traffic or wet areas.
Can I move my tiles to another room later?
Yes — interlocking and loose-lay tiles can be lifted and reinstalled elsewhere. Peel & stick may lose adhesion once removed.
⚙️ Product-Specific FAQs
What thickness of gym tile should I choose?
- 10mm: Light workouts or home setups
- 15mm: Weights, CrossFit, high-impact areas
- 30mm+: Martial arts, high-drop zones, serious shock absorption
Do your garage floor tiles handle heavy vehicles?
Yes — our Coin Dot, Diamond Plate, and Ribbed PVC tiles are built to withstand vehicle traffic and heavy equipment.
Are exhibition tiles reusable?
Absolutely. They’re designed to be installed, removed, and used again and again, making them ideal for event agencies and trade shows.
📦 Bulk & Trade Orders
Do you offer trade discounts or volume pricing?
Yes — we regularly work with builders, designers, and event agencies. Contact us for custom quotes on large orders.
Can you supply flooring for commercial fit-outs ortenders?
100%. We work with corporate offices, schools, retail chains, and developers — with consistent stock availability and fast delivery nationwide.