kapkshah@gmail.com 0403 260 924

Terms & Conditions

1) Definitions

  • We/Us/Our: Joinery Specialist.
  • You/Your: the client named on the quote/invoice.
  • Goods: joinery, cabinetry, components and materials we supply.
  • Services: design/CAD, manufacture, delivery, installation and aftercare.
  • Site: the address where Goods/Services are delivered or installed.
  • Quote/Proposal: our written price and scope.
  • Approved Drawings: the latest drawings and finishes schedule you sign or approve by email.

2) Quotes & Validity

  • Quotes are based on information available at the time (measurements, plans, access).
  • Pricing is valid for 30 days unless stated otherwise.
  • Obvious errors or omissions may be corrected on notice.
  • Unless marked “estimate”, Quotes are fixed for the documented scope. Lead-time–driven costs (e.g., specialty items) may require re-confirmation if suppliers change pricing before order.

3) What’s Included / Excluded

Included (unless stated otherwise):
  • Site measure; CAD drawings/elevations; manufacture in-house; delivery; installation; standard fixings and soft-close hardware; basic protection and clean-down.
Common exclusions (unless listed as included):
  • Building works, plumbing, electrical, gas fitting, tiling, painting, plastering, flooring, waterproofing, structural works, engineering, permits/approvals and appliance supply.
  • Stone, glass, mirrors and metalwork supplied by third parties not listed on our Quote.
  • Rubbish removal beyond our packaging and off-cuts.
  • After-hours installation (unless stated).
  • Specialty access equipment (e.g., scaffolds, large cranes) unless specified.

4) Approvals & Variations

  • We proceed to manufacture only after you approve the Quote, Approved Drawings and finishes. Approval can be by e-signature or email.
  • Variations (design changes, extra items, unforeseen conditions) will be priced and sent for written approval before we proceed.
  • If you request urgent changes that affect dates, we may re-sequence the program or charge a re-booking fee where third parties are involved.

5) Lead Times & Scheduling

  • We’ll give an indicative program at approval. Lead times depend on scope, finish choices and supplier availability.
  • Dates are best endeavours, not guaranteed; we’ll communicate changes promptly if suppliers or access constraints shift.
  • If you postpone with less than 5 business days’ notice, a re-booking/storage fee may apply.

6) Site Access & Responsibilities

  • You must provide safe, clear access (including parking, lift/dock bookings), adequate lighting and power, and a clean, secure area to work.
  • You must ensure walls, floors and services are ready and in the correct locations before install (power, water, drainage, gas, data, ventilation).
  • We protect nearby surfaces reasonably; you accept that minor touch-ups by others may be required after installation.
  • For apartments/managed buildings, you must arrange permissions/inductions and advise of any rules (noise, hours).

7) Delivery, Storage & Risk

  • Title to Goods remains ours until paid in full (see Clause 10).
  • Risk in Goods passes to you on delivery to Site or completion of installation, whichever is earlier.
  • If the Site is not ready on the agreed date, we may deliver to off-site storage and charge reasonable storage/handling until install.

8) Payments

  • Schedule (typical): Deposit on approval → Progress payment(s) before manufacture → Balance on installation day (or completion of delivery for supply-only).
  • Invoices are due on receipt unless stated otherwise.
  • We may pause work or delay delivery if payments are overdue.
  • Overdue amounts may incur interest at 10% p.a. (accruing daily) plus reasonable recovery costs.

9) Pricing Adjustments

  • If unforeseen conditions arise (e.g., hidden plumbing/structure, non-plumb/level surfaces beyond tolerances, asbestos discovery, or access limitations), we’ll propose a variation or PC/PS adjustment with price/time impact for approval.

10) Title, PPSA & Security

  • We retain title to Goods until all amounts are paid.
  • We may register a security interest under the Personal Property Securities Act 2009 (Cth) to protect our rights.
  • If payment is not made, we may enter the Site at reasonable times to recover our Goods (to the extent permitted by law).

11) Appliances, Stone & Third-Party Trades

  • You are responsible for supplying correct appliance specifications (models, cut-outs, ventilation clearances, power/water/gas positions).
  • We coordinate with stone/glass/metal suppliers only where listed on our Quote. Templating, lifting and final set-out may affect dates.
  • We are not responsible for the workmanship of your other trades. Where our joinery must interface with their work, we will set-out to Approved Drawings and reasonable tolerances.

12) Quality, Tolerances & Natural Materials

  • Timber and veneer have natural variation in grain and tone; painted/two-pack finishes may display minor texture/orange-peel within industry norms.
  • Reasonable installation tolerances apply (e.g., ±2–3 mm for reveals/gaps; door alignment within hardware adjustment range).
  • Slight colour differences may occur between batches and under different lighting.

13) Warranties & Aftercare

  • Workmanship warranty: 10 years on fixed joinery we install.
  • Manufacturer warranties: as provided by hardware/stone/lighting suppliers.
  • Exclusions: misuse, neglect, water/steam damage, chemical/abrasive cleaners, heat damage, alterations by others, or movement caused by building substrate or moisture.
  • Care guide: issued at handover. Follow it to maintain your warranty.
  • 90-day post-install check: available on request for hinge/runner tuning and minor adjustments.

14) Defects & Rectification

  • Tell us in writing about any suspected defect within a reasonable time after discovery (and within the warranty period).
  • We will inspect and, if covered, repair or replace the affected item(s) within a reasonable timeframe.
  • If the issue is caused by others (e.g., building movement, trades damage), we’ll quote a paid repair if feasible.

15) Photos, Marketing & Privacy

  • We may photograph finished work for our portfolio/website with your permission (we’ll ask; no client identifying details are published without consent).
  • We handle personal information per our Privacy Policy.

16) Liability

  • To the extent permitted by law, our liability for breach of these Terms or any non-excludable guarantees is limited, at our option, to re-supplying the Services or repair/replacement of the Goods, or the cost of doing so.
  • We are not liable for indirect or consequential loss (loss of profit, use or business opportunity).
  • Nothing excludes liability that cannot be excluded under the Australian Consumer Law.

17) Delays & Force Majeure

  • We’re not responsible for delays outside our control (supplier shortages, extreme weather, strikes, illness, transport, building access, utilities outages or events commonly understood as force majeure). We’ll re-schedule as soon as practicable.

18) Suspension & Termination

  • We may suspend work for safety, access or non-payment.
  • Either party may terminate if the other materially breaches these Terms and does not remedy the breach within 10 business days of written notice.
  • On termination, you must pay for Goods/Services supplied to the date of termination and any committed supplier costs that cannot be cancelled.

19) Intellectual Property

  • CAD drawings and shop drawings remain our IP. You may use them to assess and approve our work, but not to obtain manufacture by others unless agreed in writing.

20) Health & Safety

  • We comply with reasonable Site safety rules. If we consider the Site unsafe, we may stop work until hazards are addressed.

21) Entire Agreement & Order of Precedence

  • These Terms, the Quote/Proposal and the Approved Drawings form the entire agreement.
  • If there’s an inconsistency, the Approved Drawings (for design intent) then the Quote (for inclusions/exclusions) take precedence over these Terms.

22) Governing Law

  • These Terms are governed by the laws of New South Wales, Australia. The parties submit to the courts of NSW.

23) How You Accept These Terms

You accept these Terms by any of the following:
  • Signing the Quote or replying “approved” by email;
  • Paying the deposit;
  • Providing written approval of Approved Drawings; or
  • Instructing us to proceed.

Joinery Specialist

0403 260 924 kapkshah@gmail.com Girraween, Sydney

Hours: Mon–Sat 7am–5pm • Sun by appointment

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